Skip navigation
Jump to top of page
Accessibility
Home page
About us
Development
Customer services
Property services
Shared ownership
Investing in communities
Media centre
Jobs
Publications
Legal notices
Help
Site map
Contact us
Page zoom
Help
Site map
Contact us
Site search
About us
Development
Customer services
Property services
Shared ownership
Investing in communities
Home
Help
Site map
Contact us
Print-friendly version
Site map
Home
About us
Our vision is to provide:
Our strategic objectives
Our main customer policies
Customer access, care and involvement
Equality & diversity
Value for money
Our annual reviews
Our Board of management
Our management team
Our other teams
2008 Inspection Results/Action Plan
The judging
Star ratings
Self assessment
How are we performing?
Overall satisfaction
Satisfaction with helpfulness of staff
Satisfaction with opportunities to particpate
Satisfaction with rent as value for money
Satisfaction with repairs service
Satisfaction with condition of your home
Satisfaction with neighbourhoods
Our partners
Tenant Services Authority
Guinness Hermitage launch local conversation
Guinness Hermitage local conversation phase two
Guinness Hermitage Today magazine
Spring/Summer 2009
Our business plan
Service improvement plan
Development
Future development schemes
Gosport Railway
Gosport Very Sheltered Housing Scheme
Coxford Road, Southampton
St. Mary's Road, Southampton
St. James Road, Portsmouth
Elm Grove, Southsea
Tyler Court, Havant
Recently completed schemes
Quinton Fields, Emsworth
Brights Lane, Hayling Island
Olive Leaf Court, Hayling Island
Rowan Close, Lee on the Solent
Stamford Court, Portsmouth
Waitland Close, Waterlooville
Land for sale / new business
Customer services
Making a comment
Who can make a complaint?
When things aren't right
Feedback
Paying your rent
How can I find out how much rent I owe?
How can I pay my rent / service charge?
Housing Benefits
Making ends meet
How do we calculate your rent?
Changes to Your Tenancy
Proposed Tenancy Improvements
Passing on your tenancy
Assigning your tenancy
Joint to sole tenancy
Sole to joint tenancy
Finding a home
Sheltered housing
HomeBuy / shared ownership
Homes for rent
Renting a home
Exchanges
Local Exchanges
National Exchanges
Other housing options
Applying for a home
Anti-social behaviour
What is anti-social behaviour?
Types of ASB
Noise
Verbal abuse, intimidation, harassment and threatening behaviour
Hate Crime
Vandalism
Pets and animal nuisance
Vehicle Nuisance
Drugs
Alcohol and solvent misues
Domestic Abuse
Other Physical Violence
Litter
Gardens & boundaries
Misuse of Communal Areas
Sexually related nuisance
Other criminal behaviour
What can we do about ASB?
Preventative Action
Enforcing the law
Support for Victims and Witnesses
What can you do about ASB?
Estate services
Hermitage Advantage
Community Advantage
Community Advantage application form
Education Advantage
Education Advantage application form
Good neighbour award
Nominate a neighbour
Young people award
Nomination form
Member benefits
Members Magazine
Prize Competitions
Residents Charter
Terms and conditions
Sign up
Competitions
Best Gardens Competition
Sunflower Challenge
Contact us
Customer service standards
Resident questionnaire
Leaseholders
Repairs and insurance
What is a service charge
Buying further shares
Apply for more shares
Selling your home
New Opening Hours
Property services
Emergencies
Essential safety advice
Asbestos safety
Cold weather safety
Community safety
Top Tips on Preventing Crime
How to keep safe from bogus callers
How to report anti-social behavious to Hermitage Housing
How to report anti-social behaviour or crime to the Police
Electrical safety
Fire safety
Smoke Alarms
Avoiding A Fire
What you should do if you discover a fire
Polystyrene Tiles
Gas safety
Smoking safety
Water safety
Legionnaires Disease
Hot Water Safety
Access to your home
Response repairs
The Association's repairing responsibilities
Your repairing responsibilities
Repair target times
Reporting repairs
Your right to repair
Qualifying repairs
Our right to recharge you
Regular maintenance
Gas servicing
Electrical servicing
CCTV servicing
Lifts servicing
Water hygiene
Fire alarm & appliance servicing
Warden call alarm servicing
Regular five yearly home maintenance
Major repairs and improvements
Aids & adaptations
Estate services
Grounds maintenance
Insurance responsibilities
Buildings insurance
Homes contents insurance
Energy efficiency advice
Tenants Home Improvements
Shared ownership
What is New Build HomeBuy?
Buying a New Build HomeBuy
Properties available
Future New Build properties
Allocation of New Build HomeBuy properties
Eligibility and priorities
How does it work?
What will I own?
How much will it cost me?
Who is responsible for repairs and insurance?
What is a service charge?
What happens if I fall behind on payments?
Can I buy further shares?
Applying for further shares
What do I do if I want to sell?
How do I find out more?
Investing in communities
What we do
The Community Investment team
Hermitage mascot
Residents' Statement
Getting involved
Guinness Hermitage company
Charitable Awards
Community projects
Springwood mosaic
Respect 'n' Reward
Jubilee House wall art
Nutwick neighbours
CREW
Silver Surfer cafes
Community garden
Working in Gosport
Springwood Youth Club
The Barn pre-school
Hayling Respect 'n' Reward
First Aid for Hayling
Working in schools
Bulb planting
Christmas card competition
Living with disability
Community awareness
Environmental homes
Celebrating diversity
Barney and Echo
Summer Fairs
StreetSport and StreetArt
StreetSport Open Weekend 2010
Summer 2010
Fundraising for StreetSport
Registration Form
Havant Children's University
StreetSport survey
Denvilles Youth Project
May Half Term 2010
Easter Programme 2010
February half-term 2010
October half-term 2009
Summer 2009
May half-term 2009
Easter holidays 2009
February half-term 2009
October half-term2008
Summer holidays 2008
May half-term 2008
Easter holidays 2008
February 2008
Football Foundation
StreetSport Mascot
StreetSport awards
October half-term 2007
Summer holidays 2007
May half-term 2007
Portsmouth Friendship Centre
Resident involvement
Focus Groups
Service Improvement Groups
Hermitage Voices
Estate walkabouts
Local groups
Area Panels
Tenant associations
Hermitage Residents' Consultative Committee
Hermitage Leaseholders' Association
Working groups
Design focus group
Repairs and maintenance group
Resident training group
Service user group
Editorial panels
Hermitage Today
Your Advantage
Board members
Committee members
Resident inspectors
Mystery shoppers
Resident training
In-house training
South Coast Training
Guinness Partnership training
Other training
Hermitage Advantage
Media centre
Media centre
Info for journalists
Jobs
Jobs
Why work with us
Career options
Publications
Guinness Hermitage Today magazine
Spring/Summer 2009
Legal notices
Accessibility
Help
Site map
Contact us
Contact form